TouchBistro is a comprehensive, fast, reliable, and easy-to-use point-of-sale (POS) system designed specifically for restaurants. With all the features you need to optimize operations and increase profit margins, it transforms the way restaurant owners do business. TouchBistro manages over 29,000 restaurants in over 100 countries and is an award-winning retail company, named “Best Retail Company for Restaurants” four years in a row.
Pros
- Comprehensive iPad POS with payment processing
- Includes custom analytics and reporting
- Simple and intuitive system that makes it easy to train staff
Cons
- Less partner integrations compared to other POS systems
- Less cloud technology compared to other POS systems
Here’s Why Successful Businesses Choose TouchBistro
“I’ve been in the restaurant industry since the invention of the POS, and this is the best product I’ve ever worked with.”
– John White, Parsons Street
“Our sales have increased by about 25% since implementing TouchBistro. Our inventory control has improved significantly, with 20% fewer shortages and lost items. We also make fewer errors. Follow-up is faster and easier, allowing us to significantly improve the customer experience,” they added.
“Our sales and our control over our costs and profits have improved.”
– Leta Malcolm, The Duke Live
“It’s easy to set up and use. It’s ready to use and up and running very quickly. The reporting is excellent and very useful for making menu changes and pricing decisions. The cloud portal allows me to view the information from anywhere.”
– Barry Waiters, Cote d’Azur
What’s on Offer
TouchBistro is a point-of-sale system exclusively for restaurants and the food service industry. It has specific features that adapt to all types of restaurants, including full-service restaurants, fine dining, fast food, casual dining, cafes and bistros, as well as food trucks, stadiums and restaurant chains. For example, you can split the bill at the table in cafes and casual restaurants, or display menus in high-end restaurants. You can even send orders directly to the kitchen while you wait for your table. Everything you need for a paperless customer experience can be managed on-screen, including check-in and email receipts. Inventory management features are comprehensive, including discounts, stock levels, and the ability to manage costs with just a tap of the screen.
Additional tools for a seamless restaurant experience include creating your own screen layouts and creating personalized kitchen receipts and customer accounts. You can also set up global and local printers to print orders and receipts remotely from your iPad via Wi-Fi or Bluetooth.
TouchBistro includes a wide range of features, including:
- Track recipes based on menu items.
- Determine food costs at the ingredient level.
- Automatically notify staff of stock levels.
- Report stock levels for all menu items to facilitate purchase orders.
- Detailed inventory reports for a wide range of dishes and ingredients.
- Customizable stock count alerts and menu options.
- Manage an unlimited number of ingredients, units of measure, wholesale costs, and retail prices.
- Instantly mark any menu item as out of stock, disabling it for all servers in real time.
- Simple inventory reports to identify out-of-stock or low-stock items.
TouchBistro Reservations
A complete customer and reservation management platform that helps you personalize every customer’s experience while easily and seamlessly managing operations.
- Never miss a table
- Offer every customer a personalized experience
- Apply your knowledge to improve your results
More Reasons to Choose TouchBistro
TouchBistro doesn’t offer a wide range of third-party app integrations, but the ones that do add a special touch to the point-of-sale package. These include:
- 7 Shifts
- QuickBooks
- Xero
- Coming Soon
- Avero
- ItsaCheckmate
- Wisk.ai
- Market Expert
Due to this hardware requirement, TouchBistro takes a slightly different approach to setup, including offering specific hardware packages tailored to your business. Of course, you’re not obligated to buy their packages. If you already have an Apple device, you can use it or buy your own.
TouchBistro recently launched three new products: TouchBistro Online Ordering Integration, TouchBistro Digital Menu Board, and TouchBistro Loyalty, all designed to provide an excellent customer service experience.
Who Uses TouchBistro
TouchBistro is primarily focused on the hospitality industry and is an expert in its field. With unique features such as table booking, demand reporting, visual menus, interface design, color-coded menus and much more, TouchBistro can be the perfect choice for any type of food establishment, including full-service restaurants, fine-dining and family restaurants, multi-capacity venues, fast food, casual dining, cafes and bistros, bars and nightclubs, breweries and food trucks.
Ease of Use
TouchBistro offers powerful analytics and reporting tools to help you manage your business. View your daily sales reports at a glance and monitor sales and staff from your own private cloud. A user-friendly interface for restaurant management is essential for quick table changes. The TouchBistro interface for iPad provides just that. A well-designed, easy-to-navigate, attractive menu system with a fresh new color palette. The simplicity of the design, combined with visual menu elements, makes it easy to navigate, so it can function as both a digital menu and a point-of-sale (POS) system. Customer reviews show that TouchBistro offers extensive customization options without being overwhelming and is easy to learn. The 30-day free trial is a great way to determine if TouchBistro is right for your business.
The only downside to such a customizable menu is that it must be manually configured during setup. While not difficult, it is time-consuming. Other cloud POS systems allow you to upload a file with menu items and products, including photos. This can be tedious at first, but fortunately, you won’t have to do it more than once.
Hybrid Reliability
The advantage of a hybrid POS solution is that it works both online and offline, with the convenience and reliability of the cloud, without relying on an internet connection.
What’s Unique About TouchBistro?
TouchBistro knows that success in the restaurant industry requires effort and dedication. They understand this and are ready to help. TouchBistro helps thousands of restaurant owners around the world better manage their businesses and simplifies restaurant management.
TouchBistro offers software, hardware, payment processing, training, installation, support and much more. TouchBistro is the ultimate one-stop payment and payment solution for restaurants of all sizes and types.
Design is an important factor for many business owners, as customer reviews show that most praise the platform for its attractiveness and simplicity. It is intuitive, modern, and easy to use. Even employees with less technical experience can navigate the menus without much difficulty. Customers highly appreciate TouchBistro’s accessibility. In the field of point-of-sale (POS) systems, this platform is quite affordable, despite the need to purchase hardware. Small businesses with a single terminal benefit the most, as they do not need a server to communicate between multiple workstations or tablets.
TouchBistro excels at everything it does: managing customer experience and operating the business 24/7. The main complaint is the lack of cloud functionality. Maintaining a local server can be difficult, especially for those without technical knowledge.
Customer Support
TouchBistro’s customer support is among the best in the industry and was awarded a Silver Stevie Award for customer service in 2015 and 2016.
TouchBistro offers a variety of resources on its website. These include installation guides, step-by-step tutorials, and video tutorials. It also includes articles that cover everything you need to use a point-of-sale (POS) system, including reports, analytics, and hardware. Its user guides are categorized by administrators, managers, and staff to make it easy for other users to find information and learn.
To contact support, you can email technical support or call the appropriate phone number. In addition to the available resources, TouchBistro offers 24/7 customer support, regardless of your service level (standard or professional). This service is available through various channels, such as phone and email. You can also contact the company via social media for general help and feedback on any questions you may have.
Pricing (Software and Hardware)
Pricing transparency is always an attractive feature for business services, and TouchBistro offers four different pricing plans on its website.
- It offers a single license for $69 per month ($109/month including hardware).
- Dual licenses for 2 licenses for $129 per month ($229/month including hardware).
- The Team plan includes 3 to 5 licenses and costs $249/month ($389/month including hardware).
- The Unlimited plan, designed for larger businesses, offers unlimited licenses for $399/month ($579/month including hardware).
A 30-day free trial is also available.
TouchBistroPayments, offered by Chase, is available to U.S. customers and offers transparent pricing. With its payment platform, you get the software, hardware, and integrated payments for your point of sale from a single provider, resulting in faster, easier, and more secure payments.
TouchBistro is also compatible with all major payment gateways (see below) and is EMV-ready, meaning it accepts chip cards.
There are several payment processing options available; you can choose the one that best suits your business. It’s important to note that you don’t need a wireless internet connection to use the TouchBistro system. However, you do need an internet connection to connect to your payment gateway and process payments. If you lose your internet connection and can’t restore it or set up a temporary hotspot, you won’t be able to process your customers’ credit card payments.
Contract Terms
TouchBistro offers monthly plans so you don’t have to worry about a long-term contract. Some payment processors it partners with may have their own terms and conditions, so make sure you choose carefully to avoid unwanted additional fees.
Bottom Line
TouchBistro is an excellent point-of-sale and payment solution for restaurants of all sizes and types. It has an attractive design, is easy to use, and offers excellent customer-facing products (such as online ordering, loyalty programs, kiosks, digital menus, and customer demonstrations), as well as excellent administrative functions (such as reporting and analytics, accounting, staff management, culinary demonstrations, and more) and an award-winning North American support team. TouchBistro is constantly improving with new features, products, and integrations to optimize its core point-of-sale product.
