TouchBistro is a fast, reliable, and easy-to-use multi-function POS system designed specifically for restaurants. With all the features you need to streamline operations and increase profit margins, it revolutionizes the way restaurant owners manage their operations. TouchBistro manages over 29,000 restaurants in over 100 countries and is an award-winning retail company, having been named “Best Retail Company for Restaurants” four years in a row.
Pros
- Multi-function POS system for iPad with payment processing
- Includes custom analytics and reports
- Simple and intuitive system that makes staff training easy.
Cons
- Less partner integrations compared to other POS systems
- Less cloud technology compared to other POS systems
Here’s Why Successful Businesses Choose TouchBistro
“I’ve been in the restaurant industry since the invention of the POS system, and this is the best product I’ve ever worked with.”
– John White, Parsons Street
“Our sales have increased by about 25% since implementing TouchBistro. Inventory control has improved significantly, with 20% fewer cuts and out-of-stocks. We also make fewer errors. It’s faster and easier to use, which has allowed us to significantly improve the customer experience, as well as our sales and tracking of our costs and profits.”
– Leta Malcolm, The Duke Live
“It’s easy to set up and use. It’s very quick to get up and running. The reports are excellent and very helpful for making menu changes and pricing decisions. The cloud portal allows me to access information from anywhere.”
– Barry Waiters, Côte de Beauf
What’s on Offer
TouchBistro is a POS system designed exclusively for the restaurant and hospitality industry. It has specific features that adapt to all types of restaurants, including full-service restaurants, fine dining, fast food, casual dining, cafes and bistros, as well as food trucks, stadiums and food chains. For example, you can split the bill at the table in cafes and casual restaurants, or display menus in high-end restaurants. You can even send orders directly to the kitchen while you wait for a table. Everything you need for a paperless customer experience can be managed on the screen, including check-in and email receipts. Inventory management features are comprehensive, including discounts, stock levels and the ability to manage expenses with just a touch of the screen.
Additional tools for a seamless restaurant experience include creating your own screen layouts and customizing kitchen receipts and customer accounts. You can also set up global and local printers to print orders and receipts remotely from your iPad via Wi-Fi or Bluetooth.
TouchBistro includes a wide range of features, including:
- Track recipes based on menu items.
- Determine food costs at the ingredient level.
- Automatically notify staff of stock levels.
- Report stock levels for all menu items to facilitate purchase orders.
- Detailed inventory reports for different dishes and ingredients.
- Customizable stock count alerts and menu options.
- Manage an unlimited number of ingredients, units of measure, wholesale costs, and retail prices.
- Instantly mark any menu item as out of stock, disabling it for all servers in real time.
- Simple inventory reports to identify out-of-stock or low-stock items.
TouchBistro Reservations
A complete customer and reservation management platform that helps you personalize each customer’s experience and manage operations easily and seamlessly.
- Never miss a table
- Offer every customer a personalized experience
- Use your knowledge to improve your results
More Reasons to Choose TouchBistro
TouchBistro doesn’t offer a wide range of third-party app integrations, but the ones that do offer a strong focus on the full point-of-sale suite. These include:
- 7shifts
- Fast Books
- Xero
- Coming Soon
- Avero
- ItsaCheckmate
- Wisk.ai
- MarketMan
Because of this hardware requirement, TouchBistro takes a slightly different approach to setup, including offering specific hardware packages tailored to your business. Of course, you don’t have to buy their packages. If you already have an Apple device, you can use it or buy your own.
TouchBistro recently launched three new products: TouchBistro online ordering integration, TouchBistro digital menu board, and TouchBistro loyalty, all aimed at providing an excellent customer service experience.
Who Uses TouchBistro
TouchBistro is designed primarily for the restaurant industry and is a leader in its field. With unique features such as table booking, demand reporting, visual menus, layout design, color-coded menu items and much more, TouchBistro is the perfect choice for any type of establishment, including full-service restaurants, fine-dining and family restaurants, multi-seat venues, fast-food restaurants, cafes and bistros, bars and clubs, breweries and food trucks.
Ease of Use
TouchBistro offers powerful analytics and reporting tools to help you manage your business. View your daily sales reports at a glance and monitor sales and staff from your own private cloud. A user-friendly interface for restaurant management is essential for quick table turnover. The TouchBistro iPad interface provides just that. A well-designed, easy-to-navigate, and attractive menu system with a fresh new color palette. The simplicity of the design, combined with visual menu elements, makes it easy to navigate, so it can function as both a digital menu and a point-of-sale (POS) system. Customer reviews show that TouchBistro offers a lot of customization options without being overwhelming to use, and it’s easy to get started with very quickly. The 30-day free trial is a great way to determine if TouchBistro is right for your business.
The only downside to a customizable menu like this is that it has to be set up and configured manually. It’s not difficult, but it is time-consuming. Other cloud-based POS systems allow you to upload a file with menu items and products, including photos. This may seem tedious at first, but fortunately, you won’t have to do it again.
Hybrid Reliability
The advantage of a hybrid POS solution is that it works both online and offline, with the convenience and reliability of the cloud, without an internet connection.
What’s Unique About TouchBistro?
TouchBistro knows that success in the restaurant industry requires hard work and dedication. They understand this and are ready to help. TouchBistro has helped thousands of restaurant owners around the world better manage their businesses and simplify restaurant management.
TouchBistro offers software, hardware, payment processing, training, installation, support and much more. TouchBistro is a one-stop payment and payment solution for restaurants of all sizes and types.
Design is an important factor for many business owners, as customer reviews show that most praise the platform for its attractiveness and simplicity. It is intuitive, modern, and easy to use. Even employees with limited technical knowledge can navigate the menus without difficulty. Customers highly appreciate TouchBistro’s accessibility. In the field of point-of-sale (POS) systems, this platform is quite affordable, despite the need to purchase hardware. Small businesses with a single terminal benefit the most, as they do not need a server to communicate between multiple workstations or tablets.
TouchBistro excels at everything it does: managing customer experience and running a business 24/7. The main complaint is the lack of cloud functionality. Maintaining a local server can be difficult, especially for those without technical experience.
Customer Support
TouchBistro’s customer support is among the best in the industry and was awarded a Silver Stevie Award for customer service in 2015 and 2016.
TouchBistro offers a wealth of resources on its website. These include installation guides, step-by-step tutorials, and video tutorials. It also features articles on everything you need to know about using a POS system, including reports, analytics, and hardware. The user guides are organized by category: admin, manager, and staff, making it easy to find and train other users.
You can contact support directly by email or by using a dedicated phone number. In addition to the resources available, TouchBistro offers 24/7 customer support, regardless of your plan (Standard or Professional). This service is available through various channels, such as phone and email. You can also contact the company through social media for general assistance and to provide feedback on any questions you may have.
Pricing (Software and Hardware)
Pricing transparency is always attractive in business services, and TouchBistro offers four different pricing plans on its website.
- Offer: 1 license for $69 per month ($109/month including hardware).
- Double offer: 2 licenses for $129/month ($229/month including hardware).
- The Team plan provides coverage for 3 to 5 licenses and costs $249 per month ($389 per month including hardware), while the Unlimited plan, designed for large enterprises, offers unlimited licenses for $399 per month ($579 per month including hardware).
A 30-day free trial is also available.
TouchBistroPayments, offered by Chase for payment processing, is available to U.S. customers and offers transparent pricing. With its payment platform, you get the software, hardware, and integrated payments from the same provider, resulting in faster, simpler, and more secure payments.
TouchBistro is also compatible with all major payment gateways (see below) and is EMV-ready, meaning it can accept chip cards.
There are multiple input options for processing payments, and you can choose the one that best suits your business. It’s important to note that you don’t need a wireless internet connection to use a POS system. However, you do need a wireless connection to connect to your payment gateway and process payments. If you lose your internet connection and can’t restore it or set up a temporary hotspot, you won’t be able to process your customers’ credit cards.
Contract Terms
TouchBistro offers monthly pricing so you don’t have to worry about a long-term contract. Some payment processors it partners with may have their own terms and conditions, so choose carefully to avoid unwanted additional fees.
Bottom Line
TouchBistro is a great point-of-sale and payment solution for restaurants of all sizes and types. It has an attractive design, is easy to use, and offers great customer-facing products (such as online ordering, loyalty programs, kiosks, digital menus, and customer demonstrations) as well as great management capabilities (such as reporting and analytics, accounting, staff management, cooking demonstrations, and more). It also boasts an award-winning support team based in North America. TouchBistro is constantly improving with new features, products, and integrations to optimize its core point-of-sale offering.
