Vonage is a leading VoIP service provider that offers solutions for businesses of all sizes. Its most affordable plan starts at $19.99 per user, volume discounts are available, and all plans are highly scalable. Vonage is known for its attractive mobile interface, excellent functionality, and integrations with third-party CRMs and other platforms. Live support is somewhat limited, but the self-help resources are excellent.
Vonage at a Glance
Features
IVR, third-party integrations, sentiment analysis, spam, bot, and fraud prevention, and programmable solutions
Uptime
99.999%
Integrations
26 integrations
Support
Monday through Saturday phone support, live chat, and email email support
Analytical Tools
Various advanced analytics tools
Vonage Pros & Cons
PROS
- High scalability
- Attractive mobile apps
- Excellent CRM integrations
CONS
- No trial or free version
- Limited live support
Features Available with Vonage Business VoIP
Vonage lacks some minor features in its more affordable plans, but offers many with its Premium and Advanced subscriptions.
Vonage Meetings
All of Vonage’s VoIP plans include the Vonage Meetings video conferencing app. It’s a great tool for hosting team meetings. You can send invitations as needed, and it includes tools for screen sharing and meeting recording.
Integrated Admin Tools
It also includes an advanced management portal, which is especially useful for larger businesses. It lets you manage all aspects of your phone system from a central hub, simplifying overall operations. Additionally, its admin portal lets you control access permissions and view your account activity in real time.
Business Inbox
Vonage’s Business Inbox is a standalone add-on that costs $9.99 per month, but it’s worth considering. It lets you group SMS, MMS, and Facebook Messenger conversations into one inbox so you can manage and respond to them more efficiently.
Voicemail to Email
Voicemail to Email: An MP3 recording will also be sent as an attachment, allowing you to listen to it or save it if you wish.
Call Recording
Vonage offers excellent call recording options. You can set the app to record all calls or use on-demand call recording to save the most important ones. You can also record incoming and outgoing business calls according to rules you set.
Vonage Security and Reliability
Vonage claims to have implemented various security measures to protect its customers’ data. Without specifying the exact standards used, Vonage demonstrates compliance and certification with a number of organizations, including HITRUST, ISO 27001, PCI-DSS, and SOC. It also complies with GDPR regulations.
Vonage Integrations
Vonage offers 20 integrations with various business and CRM applications. Business applications such as Microsoft Teams and Surfly are available on all plans. However, to access CRM integrations, you will need to upgrade to one of two premium plans, which include Bullhorn, G Suite, HubSpot, Office 365, Salesforce, SugarCRM, Zendesk, Zoho, and more.
Some of Vonage’s integrations are free, but most require an additional monthly fee. Connecting your applications to Vonage is a simple process and does not require specialized technical knowledge. Many of the integrations are also customizable.
Vonage App
Vonage has a fully functional mobile app for iOS and Android devices. It offers text, voice, and video calling, as well as team messaging, call forwarding, and other tools. It can also sync accounts across multiple devices.
Vonage Customer Support
Vonage offers 20 integrations with various business and CRM applications. Business applications such as Microsoft Teams and Surfly are available on all plans. However, to access CRM integrations, you will need to upgrade to one of two premium plans, which include Bullhorn, G Suite, HubSpot, Office 365, Salesforce, SugarCRM, Zendesk, Zoho, and more.
Some of Vonage’s integrations are free, but most require an additional monthly fee. Connecting your applications to Vonage is a simple process and does not require specialized technical knowledge. Many of the integrations are also customizable.
Vonage App
Vonage has a highly functional mobile app for iOS and Android devices.
Pricing & Special Offers
Vonage offers three Unified Communications plans, with prices ranging from $19.99 per month to $39.99 per user. The price per user decreases as you add users, and all plans with more than 100 users have a special price. The most affordable mobile plan starts at $19.99 per month per user and includes unlimited calling and texting, plus access to the Vonage App Center. The Premium plan (starting at $29.99 per month) includes CRM integrations and a multi-level auto attendant, while the Advanced plan (starting at $39.99 per month) includes call recording and visual voicemail.
You can purchase landlines and other products through the Vonage website. Several additional features are available at checkout, such as toll-free numbers ($49.99 per month), voicemail transcription ($4.99 per month), and a call queuing tool ($14.99 per month). You can also purchase premium support services if needed.
Vonage vs RingCentral
RingCentral is another leading VoIP service provider and, like Vonage, offers options for businesses of all sizes. RingCentral is a bit more expensive, but it boasts hundreds of integrations compared to Vonage’s 20, and its 24/7 support is excellent. RingCentral is also very transparent about its security practices, which are among the best we’ve seen.
Vonage vs Ooma Office
Ooma Office is a bit more expensive than Vonage, but it offers much more advanced features. First, it supports analog phones (with additional hardware) and has an excellent IVR system. Ooma Office also offers a 30-day free trial, which Vonage does not.
Vonage vs Grasshopper
Grasshopper is a very affordable VoIP service provider, ideal for small to medium-sized businesses. It offers a convenient free trial and an easy-to-use mobile app, but some features are somewhat limited. For example, Grasshopper doesn’t offer integrations or video conferencing, two areas where Vonage excels.
Bottom line
Vonage is a highly rated VoIP service provider, and it’s easy to see why. It’s relatively affordable compared to its competitors, offers a variety of useful features, and includes a user-friendly interface and mobile app. While some aspects of live support are somewhat limited, it does have a comprehensive help center with helpful guides, tutorials, FAQs, and other resources.
Some of Vonage’s features include Business Inbox, the Vonage Meetings video conferencing tool, and a voicemail-to-email tool. While full details of its security practices aren’t available on its website, Vonage has certifications from several major organizations and is GDPR-compliant.
The downside is that there’s no free trial or way to test the platform without a paid subscription. But if you’re looking for a scalable VoIP solution or a good phone company, Vonage is definitely worth considering.