Vonage is a leading VoIP provider that offers solutions for businesses of all sizes. Its most affordable plan starts at $19.99 per user, although it offers volume discounts, and all plans are highly scalable. Vonage stands out for its attractive mobile interface, excellent functionality, and integrations with third-party CRMs and other platforms. Live support is somewhat limited, but the self-help resources are excellent.
Vonage at a Glance
Features
IVR, third-party integrations, sentiment analysis, spam/bot/fraud prevention, and programmable solutions
Uptime
99.999%
Integrations
26 integrations
Support
Monday through Saturday phone support, live chat, and email email support
Analytical Tools
Various advanced analytics tools
Vonage Pros & Cons
PROS
- High scalability
- Attractive mobile apps
- Excellent CRM integrations
CONS
- No trial or free trial
- Limited live support
Features Available with Vonage Business VoIP
Vonage lacks some basic features in its more affordable plans, but offers many features in its Premium and Advanced subscriptions.
Vonage Meetings
All Vonage VoIP plans include access to Vonage Meetings video conferencing software. It is a great tool that facilitates effective meetings between team members. You can send invitations to guests if necessary, and it includes screen sharing and meeting recording tools.
Integrated Admin Tools
It also includes an advanced management portal, which is especially useful for large businesses. It lets you manage all aspects of your phone system from a centralized platform, simplifying common operations. Additionally, its admin portal lets you control access permissions and view account activity in real time.
Business Inbox
Vonage’s Business Inbox is a standalone add-on that costs $9.99 per month, but it’s worth considering. It lets you group SMS, MMS, and Facebook Messenger conversations into a single inbox so you can manage and respond to them more efficiently.
Voicemail to Email
The MP3 recording will also be sent as an attachment, allowing you to listen to it or save it when you order it.
Call Recording
Vonage offers excellent call recording options. You can configure the app to record all calls or use on-demand recording to save the most important ones. You can also record incoming and outgoing business calls according to rules you set.
Vonage Security and Reliability
Vonage claims to have implemented various security measures to protect its customers’ data. While it doesn’t specify the exact standards it uses, it does show compliance and certification from several bodies, including HITRUST, ISO 27001, PCI-DSS, and SOC. It also complies with GDPR regulations.
Vonage Integrations
Vonage offers 20 integrations with various CRM and enterprise applications. Enterprise applications such as Microsoft Teams and Surfly are available on all plans. However, to access CRM integrations, you’ll need to upgrade to one of two premium plans, which include Bullhorn, G Suite, HubSpot, Office 365, Salesforce, SugarCRM, Zendesk, Zoho, and more.
Some of Vonage’s integrations are free, but most require an additional monthly fee. Connecting your applications to Vonage is a simple process and doesn’t require specialized technical knowledge. Many of the integrations are also customizable.
Vonage App
Vonage has a highly functional mobile app for iOS and Android devices. It offers text, voice, and video calling, as well as team messaging, call forwarding, and other tools. You can also sync your accounts across multiple devices.
Vonage Customer Support
Vonage offers 20 integrations with various CRM and enterprise applications. Business applications such as Microsoft Teams and Surfly are available on all plans. However, to access CRM integrations, you need to upgrade to one of two premium plans, which include Bullhorn, G Suite, HubSpot, Office 365, Salesforce, SugarCRM, Zendesk, Zoho, and more.
Some of Vonage’s integrations are free, but most require an additional monthly fee. Connecting your applications to Vonage is a simple process and does not require specialized technical knowledge. Many integrations can also be customized.
Vonage App
Vonage has a fully functional mobile app for iOS and Android devices.
Pricing & Special Offers
Vonage offers three Unified Communications plans, with prices ranging from $19.99 per month to $39.99 per user. The price per user decreases as you add more users, and all plans with more than 100 users have special pricing.
The most affordable mobile plan starts at $19.99 per month per user and includes unlimited calling and texting, as well as access to the Vonage App Center. The Premium plan (starting at $29.99 per month) includes CRM integrations and a multi-level answering system, while the Advanced plan (starting at $39.99 per month) includes call recording and visual voicemail.
Phones and other products can be purchased through the Vonage website. Several additional services are offered at checkout, including toll-free phone numbers ($49.99 per month), voicemail transcription ($4.99 per month), and a call queue management tool ($14.99 per month). Premium support services are also available for purchase.
Vonage vs RingCentral
RingCentral is another leading VoIP service provider and, like Vonage, offers options for businesses of all sizes. RingCentral is a bit more expensive, but it boasts hundreds of integrations compared to Vonage’s 20, and its 24/7 support is excellent. RingCentral is also very transparent about its security practices, which are among the best we’ve seen.
Vonage vs Ooma Office
Ooma Office is a bit more expensive than Vonage, but it offers significantly more advanced features. First, it’s compatible with analog phones (with additional hardware) and has an excellent IVR system. Ooma Office also offers a 30-day free trial, which Vonage doesn’t.
Vonage vs Grasshopper
Grasshopper is a very affordable VoIP service provider, ideal for small and medium-sized businesses. It offers a very practical free trial and an easy-to-use mobile app, although some features are somewhat limited. For example, Grasshopper doesn’t offer integrations or video conferencing, two areas where Vonage excels.
Bottom line
Vonage is a highly rated VoIP service provider, and it’s easy to see why. It’s relatively affordable compared to its competitors, offers several useful features, and has an intuitive interface and mobile app. While some aspects of live support are somewhat limited, it does have a comprehensive help center with helpful guides, tutorials, FAQs, and other resources.
Some of Vonage’s most notable features include Business Inbox, the Vonage Meetings video conferencing tool, and a voicemail service. While full details about its security practices aren’t available on its website, Vonage has certifications from several leading organizations and is GDPR compliant.
The downside is that it doesn’t offer a free trial or the ability to test the platform without a premium subscription. However, if you’re looking for a scalable VoIP solution or a reliable phone company, Vonage is definitely an option to consider.
