TouchBistro is a fast, reliable, and easy-to-use multi-function POS system designed specifically for restaurants. With all the features you need to streamline operations and increase profit margins, it revolutionizes the way restaurant owners manage their operations. TouchBistro manages over 29,000 restaurants in over 100 countries and is an award-winning retail company, having been named “Best Retail Company for Restaurants” four years in a row.

Pros

• Multi-function POS system for iPad with payment processing
• Includes custom analytics and reports
• Simple and intuitive system that makes staff training easy.

Cons

• Less partner integrations compared to other POS systems
• Less cloud technology compared to other POS systems
  

  Here’s Why Successful Businesses Choose TouchBistro

  “I’ve been in the restaurant industry since the invention of the POS system, and this is the best product I’ve ever worked with.”

– John White, Parsons Street

“Our sales have increased by about 25% since implementing TouchBistro. Inventory control has improved significantly, with 20% fewer cuts and out-of-stocks. We also make fewer errors. It’s faster and easier to use, which has allowed us to significantly improve the customer experience, as well as our sales and tracking of our costs and profits.”

– Leta Malcolm, The Duke Live

“It’s easy to set up and use. It’s very quick to get up and running. The reports are excellent and very helpful for making menu changes and pricing decisions. The cloud portal allows me to access information from anywhere.”

– Barry Waiters, Côte de Beauf

What’s on Offer

TouchBistro is a POS system designed exclusively for the restaurant and hospitality industry. It has specific features that adapt to all types of restaurants, including full-service restaurants, fine dining, fast food, casual dining, cafes and bistros, as well as food trucks, stadiums and food chains. For example, you can split the bill at the table in cafes and casual restaurants, or display menus in high-end restaurants. You can even send orders directly to the kitchen while you wait for a table. Everything you need for a paperless customer experience can be managed on the screen, including check-in and email receipts. Inventory functions are comprehensive, including discounts, stock levels and the ability to manage expenses with just a touch of the screen.

Other tools for a seamless restaurant experience include creating your own screen layouts and customizing kitchen receipts and customer accounts. You can also set up local and global printers to print orders and receipts remotely from your iPad via Wi-Fi or Bluetooth.

TouchBistro includes a long list of features, including:

• Track recipes based on menu items.
• Set food costs at the ingredient level.
• Automatically notify staff of stock levels.
• Report stock levels for all menu items to make purchasing orders easier.
• Detailed inventory reports for a wide range of dishes and ingredients.
• Customizable inventory alerts and menu options.
• Manage unlimited quantities of ingredients, measurements, and wholesale and retail prices.
• Mark any menu item as out of stock, disabling it for all servers in real time.
• Simple inventory reports to identify out-of-stock or low-stock items.
  

  TouchBistro Reservations

  A complete customer and reservation management platform that helps you personalize every customer’s experience and manage operations easily and seamlessly.

• Never miss a table.
• Offer every customer a personalized experience.
• Use insights to improve your bottom line.

More Reasons to Choose TouchBistro

TouchBistro doesn’t offer a wide range of third-party app integrations, but the ones that do offer a strong focus on the entire point-of-sale package. These include:

• 7shifts
• Fast Books
• Xero
• Coming Soon
• Avero
• ItsaCheckmate
• Wisk.ai
• MarketMan
  Because of this hardware requirement, TouchBistro takes a slightly different approach to setup, including custom hardware packages tailored to your business. Of course, you’re not obligated to buy their packages. If you already have an Apple device, you can use it or buy your own.

TouchBistro recently launched three new products: TouchBistro Online Ordering Integration, TouchBistro Digital Menu Board, and TouchBistro Loyalty, all designed to provide a superior customer service experience.

Who Uses TouchBistro

TouchBistro is primarily aimed at food service businesses and is an expert in its field. With unique features like table booking, demand reporting, visual menus, layout design, color-coded menu items, and more, TouchBistro is the perfect choice for any type of food establishment, including full-service restaurants, fine-dining and family restaurants, multi-cuisine establishments, fast food outlets, cafes and bistros, bars and clubs, breweries, and food trucks.

Ease of Use

TouchBistro offers powerful analytics and reporting tools to help you manage your business. View your daily sales reports at a glance and monitor sales and staff from your private cloud. A user-friendly interface for restaurant management is essential for quick table turnover. The TouchBistro iPad interface delivers just that: a well-designed, easy-to-navigate, and attractive menu system with a fresh new color palette. The simplicity of the design, combined with visual menu elements, makes it easy to navigate, so it can function as both a digital menu and a point-of-sale (POS) system. Customer reviews show that TouchBistro offers a lot of customization options without being overwhelming to use, and it’s easy to get started quickly. The 30-day free trial is a great way to decide if TouchBistro is right for your business.

The only downside to a customizable menu like this is that it has to be set up and configured manually. It’s not difficult, but it is time-consuming. Other cloud-based POS systems allow you to upload a file with your menu items and products, including photos. This may seem tedious at first, but fortunately, you won’t have to do it again.

Hybrid Reliability

The advantage of a hybrid POS solution is that it works both online and offline, with the convenience and reliability of the cloud, without the need for an internet connection.

What’s Unique About TouchBistro?

At TouchBistro, they know that success in the restaurant industry requires effort and dedication. They understand this and are ready to help you. TouchBistro helps thousands of restaurant owners around the world better manage their businesses and simplify restaurant management.

TouchBistro offers software, hardware, payment processing, training, installation, support and much more. TouchBistro is the ultimate point of sale and payment solution for restaurants of all sizes and types.

Design is a key aspect for many business owners, and customer reviews show that most praise the platform for its attractiveness and simplicity. It is intuitive, modern and easy to use. Even employees with limited technical knowledge will be able to navigate the menus with ease. Customers highly appreciate TouchBistro’s accessibility. This platform is quite affordable in the point-of-sale space, despite the need to purchase hardware. Small businesses with a single terminal benefit the most, as they don’t need a server to communicate between multiple workstations or tablets.

TouchBistro excels in all its activities: customer experience management and 24/7 business operations. The main complaint is the lack of cloud functionality. Maintaining a local server can be difficult, especially without advanced technical knowledge.

Customer Support

TouchBistro’s customer support is among the best in the industry and was awarded a Silver Stevie Award for Customer Service in 2015 and 2016.

TouchBistro has a wealth of resources on its website. These include installation guides, step-by-step tutorials, and videos. It also offers articles on everything you need to know about using a POS system, including reports, analytics, and hardware. Its user guides are categorized by admins, managers, and staff to make it easy to find information and educate other users.

You can contact customer support directly by emailing them or using their dedicated phone number. In addition to the resources available, TouchBistro offers 24/7 customer support, regardless of the plan you choose (Standard or Professional). This service is available through a variety of channels, including phone and email. You can also contact the company via social media for general assistance and feedback on any questions you may have.

Pricing (Software and Hardware)

Pricing transparency is always attractive in business services, and TouchBistro offers four different pricing plans on its website.

• Offer: 1 license for $69 per month ($109/month including hardware).
• Offer: 2 licenses for $129/month ($229/month including hardware).
• Team plan: Covers 3 to 5 licenses for $249/month ($389/month including hardware). and
• Unlimited Plan: Designed for large businesses, it offers as many licenses as you need for $399 per month ($579 per month including hardware). A 30-day free trial is also available.

TouchBistroPayments, offered by Chase for payment processing, is available to U.S. customers and offers transparent pricing. With its payment platform, you get your POS software, hardware, and integrated payments from the same provider, resulting in faster, simpler, and more secure payments.

TouchBistro is also compatible with major payment gateways (see below) and is EMV-ready, which means it can accept chip cards.

There are several input options for payment processing, and you can choose the one that best suits your business. It’s important to note that you don’t need a wireless internet connection to use the POS system. However, you do need a wireless connection to connect to your payment gateway and process payments. If you lose your internet connection and can’t get it back online or create a temporary hotspot, you won’t be able to process your customers’ credit cards.

Contract Terms

TouchBistro offers monthly pricing, so you don’t have to worry about a long-term contract. Some of the payment processors it works with may have their own terms and conditions, so choose carefully to avoid unwanted additional fees.

Bottom Line

TouchBistro is an excellent point-of-sale and payment solution for restaurants of all sizes and types. It has an attractive design, is easy to use, and offers excellent customer-facing products (such as online ordering, a loyalty program, a kiosk, digital menus, and customer demonstrations) as well as excellent management capabilities (such as reporting and analytics, accounting, staff management, cooking demonstrations, and more). It has an award-winning support team located in North America. TouchBistro is constantly updated with new features, products, and integrations to optimize your point-of-sale system.