SkyTab is a point-of-sale (POS) system that offers a comprehensive, practical and seamless solution for food and beverage (F&B) businesses. It includes advanced hardware, easy-to-use software interfaces and extensive POS and customer management capabilities to help you efficiently manage your business and provide your customers with an exceptional dining experience. If you are looking for a high-end POS system, consider SkyTab.
Pros
- Powerful functionality and user-friendly interface
- Customized local support
- Extensive mobile POS capabilities and integrations
Cons
- Requires your own hardware
- Some additional fees in addition to monthly payments
SkyTab
Why Go with SkyTab
If you are looking for a POS system with powerful functionality, advanced hardware and many modern tools, SkyTab can meet and exceed your expectations. SkyTab seamlessly integrates with a variety of third-party apps, such as DoorDash, Uber Eats, Mailchimp, and more, to streamline your operations. SkyTab provides reporting and analytics to help you make better, more timely decisions and give you a holistic view of your business’s status. Its features are comparable to other providers, but its additional and unique features set it apart, increasing the efficiency of your operations and improving your customers’ dining experience.
In the restaurant industry, security and convenience of payment processing are essential. SkyTab offers contactless payment options as well as credit card solutions through its parent company, Shift4, a global financial technology and payments provider. Customers can order online, reserve seats, and split the bill at checkout. Tipping is available for your employees, and a custom-designed table management system ensures excellent customer service. In short, SkyTab makes the experience simple and efficient for both customers and employees.
What’s On Offer
SkyTab offers a variety of features to keep your operations efficient and your user experience great.
- Take orders and accept payments at the table or even during deliveries using SkyTab mobile devices.
- Integrated online ordering and secure payment processing.
- Online reservations and waitlisting.
- Customer management tools such as loyalty programs and marketing campaigns.
- Submit customer service requests and receive notifications about bad reviews.
- Real-time information for reporting and analytics.
- Seamlessly integrates with third-party business applications for online ordering and delivery, marketing, inventory, accounting, and more.
- Contactless payments via NFC and QR codes.
Ease of Use
Getting started with SkyTab is simple. You need to provide your personal information through an online form: name, company, phone number, email, zip code, city, and state. A sales representative will contact you to set up your account, pay for the service, and complete the necessary application documents.
SkyTab equipment includes a basic POS workstation, a mobile terminal, a specially designed tablet for tabletop ordering, and an intuitive kitchen display system with a 22-inch screen. Each of these devices has an attractive design and is mobile-friendly. In addition, their interfaces are easy to use, and the software is very intuitive.
The SkyTab mobile terminal not only processes payments and prints receipts, but also allows customers to rate their dining experience and leave feedback on the service. Managers will receive real-time notifications on their phones if a customer’s rating drops below a pre-set threshold, allowing them to quickly resolve any issues.
What’s Unique About SkyTab ?
SkyTab stands out from other POS systems for several reasons.
Convenient mobility
Your staff will be able to accept payments at the restaurant table, on the terrace, or even outdoors, such as on the golf course. SkyTab Mobile has 4G LTE connectivity, which means you can receive payments even at the point of delivery when Wi-Fi is not available.
Easy-to-use coupon and tip sharing
With SkyTab, you can easily split coupons among guests at the table if they decide to pay separately. In addition, the system offers four tip options for servers: use one of three predefined amounts or click the “Other” button to specify a custom tip.
Administrative Support
The InCharge mobile app provides real-time information on total sales, staffing, open tickets, and more, giving managers critical information at their fingertips. Additionally, Lighthouse Business Manager (LBM) offers reporting and assistance with online ordering, email marketing, reservation management, and more.
Customer Support
SkyTab offers email and phone customer support options. When I tried the online form that led to the email option, I received a response within about 10 minutes. The customer support agent suggested providing my personal information so that a SkyTab team member near me could contact me. Local, personalized support is very helpful. Most other POS providers don’t offer this level of service, which is what sets SkyTab apart from the rest.
The resource center is also available on SkyTab’s website, which offers educational content for sellers in the form of on-demand videos, live webinars, and more. SkyTab has a blog, but has only published seven posts so far.
Pricing (Software and Hardware)
SkyTab is available for $29.99 per month for a single workstation, plus additional monthly fees for accessories like SkyTab Mobile or a kitchen display system. Your subscription gives you access to a mobile app for analytics, cloud POS management, and reporting tools.
On-site installation and company technical support are initially free. SkyTab does charge fees for third-party marketplace integrations, although the company claims to have negotiated with its partners to keep them as affordable as possible. Payment processing fees range from 3% to 4%.
SkyTab offers a 30-day free trial. If you are not satisfied with the product and its functionality, you can return everything to SkyTab for free.
Contract Terms
The contract term with SkyTab is one year, and you must use Shift4 as your sole payment processing provider for the entire duration of the contract. Either party may terminate the contract for various reasons, including unauthorized or illegal use and breach of any obligation.
SkyTab offers a lifetime warranty on its equipment and will repair or replace any failure or damage free of charge. Shift4 will provide you with 24/7 technical support. However, you are expected to take good care of the equipment. You will receive free training on its use during installation, and then have access to online courses and webinars for your equipment.
About Shift4
Shift4 (NYSE: FOUR) is redefining commerce by simplifying complex payment ecosystems around the world. As a leader in merchant facilitation technology, Shift4 processes billions of transactions annually for hundreds of thousands of businesses across nearly every industry.