Nextiva Review

In this review, we tested Nextiva for effectiveness and analyzed its value, features, and ease of use.

Nextiva is a powerful VoIP solution that performed well in our extensive research. This multi-channel platform is designed for teams that need to communicate with their customers across a wide range of channels, from SMS to social media. The platform stands out for its third-party integrations, thanks to its extensive library of compatible software and hardware.

However, its main drawback is its price. With a starting price of over $15 per month and most of the features available on higher-priced plans, Nextiva is definitely more expensive than most VoIP solutions. Furthermore, it lacks training options for large enterprises, which can make it difficult to scale the platform.

However, Nextiva is a great option in terms of calling capabilities, customer service, and integrations, so the final decision will depend on which features you can afford to forgo. In this review, you’ll learn about Nextiva’s features and pricing so you can make your own decision. Also, check out our free VoIP comparison tool to find the provider that best suits your company’s specific needs.

Nextiva At a Glance

If you don’t have time to read the full Nextiva review, check out our summary below, which details Nextiva’s key features and their respective areas of evaluation. But first, here’s a quick rundown of how this business phone system works.

• Price: The starting price of $20 per month is already high, but the Core plan unlocks most of the valuable features and costs $30 per month, so it’s definitely worth the money.
• Call Management: Nextiva excels in this area, offering tools like call groups, call forwarding, and voice transcription across all plans.
• Integrations: Nextiva offers basic integrations like Outlook and Gmail for free, but integrations with CRM and support systems like HubSpot and Salesforce come at an additional cost.
• Communication Channels: One of Nextiva’s biggest advantages is that the platform allows users to communicate via SMS, video conferencing, and instant messaging on all paid plans.
• Security: Nextiva is a highly secure VoIP solution that comes with features like multi-factor authentication, password policies, and built-in admin permissions.
• Support: Nextiva’s support team is available 24/7 via phone, chat, and email, but onboarding support is an additional fee.
• Training: Nextiva doesn’t offer call monitoring or logging features on any paid plan, and call recording and analytics are an additional fee on the Core plan.

Nextiva Pricing and Plans Explained

Nextiva offers four different pricing plans, although only the three most expensive options include a VoIP solution for your business. Here’s a comparison of the prices for these plans:

• Digital: $20 per user per month
• Core: $30 per user per month
• Engage: $40 per user per month
• Power Suite: $60 per user per month

Considering that the VoIP solution is only available in the Core, Engage, and Power Suite plans, Nextiva is quite expensive compared to the rest of the VoIP industry. Google Voice, one of the best VoIP solutions in our analysis, starts at just $10 per user per month, while other solutions like Dialpad cost just $15 per user per month.

Check out a more in-depth look at how these pricing plans from Nextiva actually match up on everything from price to features.

See a more detailed analysis of how these Nextiva pricing plans compare in terms of price and features. Compare VoIP providers and prices to find the one that best suits your specific business needs with our free comparison tool. Compare VoIP quotes.

Nextiva Enterprise plans

Nextiva also offers three plans designed for larger businesses. Here’s more information about what each of Nextiva’s three business plans includes:

• Enterprise Essential ($129 per user per month). This plan includes a wide range of inbound communications capabilities, plus list and campaign management, process automation, dynamic scripting, and more.
• Enterprise Professional ($159 per user per month). This plan includes everything in the Essentials plan, plus secure payment agent support (PCI), remote access to the telephony edge server, single screen recording, and more.
• Enterprise Premium ($199 per user per month). With this plan, you can manage your workforce, access advanced customer experience (CX) analytics, use workflows optimized for interaction management, and perform multi-screen recording. OPEN AN ACCOUNT
  

Nextiva Review: Key Features

In this section, we’ll analyze Nextiva’s key features and explore its usefulness as a VoIP product for businesses. Until then, here’s a summary of Nextiva’s most important features.

• Unlimited national calling to the US, Canada, and Puerto Rico
• Ability to set up local and toll-free numbers
• Mobile app available on the iPhone App Store and Google Play Store
• Availability for proprietary and third-party devices (desk phones)
• Conferencing available in Professional and Business plans
  Nextiva will now delve deeper into some of these special features.

Call management

Nextiva is one of the most comprehensive VoIP solutions in terms of call features, offering a wide range of options across all paid plans, including voicemail transcription, call groups, call forwarding, and call forwarding. In addition, the more expensive plans include toll-free local numbers and call queuing.

Most importantly, these call management features are easy to use, as you can see in the contact database screenshot below. The interface is simple and color-coded, making it easy to read without overwhelming you with too much text.

Nextiva’s contact dashboard makes it easy to keep track of your customers and their information. Source: Nextiva Demo

Communication channels

Nextiva is positioned as a multi-channel tool for customer service teams, as well as a VoIP solution, which makes it extremely useful in terms of communication channels. You can communicate with customers and team members via voice, messaging, and SMS.

It’s worth noting that Nextiva also integrates with social media platforms like Facebook and Instagram, allowing you to connect with your customers on these platforms. This does add to the price, especially if you’re looking for a VoIP-only solution, so make sure you really need it before you sign up.

Nextiva offers multi-channel communication tools that help you connect with your customers on almost any platform. Source: Nextiva Demo

Integrations

Third-party integrations can make a VoIP platform much more functional, allowing you to connect with email systems, calendars, CRM software, help desk software, and more. This simplifies the setup process and reduces duplication of work, and Nextiva offers a rich set of excellent tools. Nextiva’s app library offers 20 different integrations compatible with the platform, including Microsoft Outlook, Google Workspace, Salesforce, Zoho, HubSpot, and Zendesk.

Furthermore, Nextiva supports a wide range of hardware solutions and VoIP phones, so you can connect it to your existing system. Nextiva integrates with phone brands such as Cisco, Panasonic, Poly, Vtech, and Yealink, as well as its own desktop phones.

Nextiva offers a comprehensive library of third-party integrations, turning the platform into a one-stop communication center. Source: Nextiva

How Does Nextiva Compare to Other Providers?

Nextiva is a solid option for many businesses, especially customer service professionals who need to interact with their customers across multiple platforms. However, the price is a bit high, and the lack of training features may be a barrier for some companies, so what other options are there?

RingCentral was our top pick for mid-sized businesses, thanks to its comprehensive set of call management features, communication channels, and third-party integrations that significantly improve business communications. For small businesses, ZoomPhone was our top pick, offering an affordable solution at just $10 per month without sacrificing important call management features like voicemail filtering and call queuing.

Below, we’ve outlined some of the VoIP solutions included in our in-depth analysis so you can explore the options on the market in 2025.

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We take our hands-on testing and unbiased analysis very seriously, so you can be confident that we provide the most accurate and helpful recommendations.

After an initial study to identify the most relevant, popular, and proven business telephony platforms on the market, we selected the top 10 VoIP systems and analyzed their plans in depth to better understand the features and functionalities they offer.

Based on years of market research, product testing, and user needs analysis, we have developed a VoIP system research methodology that categorizes each product into eight main categories, which are further divided into 44 subcategories. This framework includes everything from internal communication tools and security options to specialized training features, allowing us to accurately assess the value and suitability of each product for different types of businesses.

Our main research categories for VoIP phone systems are:

• Call Management Features: Availability and quality of call management features, including basic functions such as call forwarding and voicemail, as well as more advanced features such as auto-attendant and interactive voice response (IVR).
• Communication Channels: Features designed to facilitate communication beyond phone calls, including integrations with websites and social media platforms.
• Learning Features: Availability and quality of features designed for engagement and learning, such as call interception, call monitoring, and performance dashboards.
• Customer Support: Support and resources provided to customers by the VoIP service provider, including online resources, knowledge bases, and access to customer service representatives and AI-powered chatbots.
• Security Options: Measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and security of voice and data communications.
• Pricing Factors: The pricing structure associated with a VoIP service includes factors such as monthly subscription fees, national and international call rates, installation costs, equipment costs, and additional costs, such as extra features or services. Not all evaluation sections carry the same weight in calculating the final product rating, as we know that some aspects are more important to our readers than others that are merely desirable. After hundreds of hours of work, our process is complete, and the results will help you find the best solution for your needs.