IdentityIQ offers identity and credit history theft protection services by monitoring online databases (including the dark web) to detect leaks of its customers’ personal information, such as social security numbers (SSNs), driver’s licenses, banking information, and more. If a leak is detected, it notifies users of the security breach.
Pros
- Unlimited credit monitoring from all 3 agencies
- Exclusive member offers and third-party promotions
- 4 flexible plans to choose from
Cons
- Lack of features beyond credit monitoring
- Affordable price for what it offers
No mobile app (although the website is mobile-friendly)
The company partners with Bitdefender Total Security to provide premium antivirus and VPN protection for up to 10 devices. It also offers US-based customer service to answer your questions and help you with any issues. Overall, the company offers acceptable services. For more information on pricing, please visit its official pricing page.
Is IdentityIQ a Scam?
IdentityIQ is a legitimate company, not a scam. Founded in 2009, it has been offering identity theft protection and credit monitoring services to its customers for 15 years. Money.com ranks it as one of the best identity theft protection services. With its long history in the industry, it is safe to say that IdentityIQ is trustworthy.
But how good are its services? IdentityIQ has a respectable 4.1-star rating on Trustpilot, which indicates customer satisfaction. However, it is worth noting that, like any company, it also has unhappy customers.
After reviewing their reviews, here are some of the most common complaints:
- IdentityIQ’s customer service leaves a lot to be desired, with long wait times and frequent disconnections that delay getting help.
- Subscription renewals can be a surprise, especially after a trial period, so cancel early to avoid charges.
- Canceling an IdentityIQ trial or subscription is complicated and can only be done over the phone. However, the company notes that members can cancel their subscriptions through the website.
- Some customers have complained about IdentityIQ’s third-party partners. Therefore, it is recommended to subscribe only through the official website.
- Constant notifications from IdentityIQ can be annoying. If you want to avoid them, turn off notifications on your iPhone or Android device.
In addition, IdentityIQ offers a US-based customer support team, available at 877-875-4347.
Received a Welcome Email From Identity IQ?
If you received a welcome email from IdentityIQ without having registered on the platform, it’s likely that your identity has been compromised and someone has used your information to register. In that case, contact the company’s customer support and request the closure of your account to prevent misuse.
If you don’t act quickly, scammers could access your credit reports using your name and potentially engage in illegal activities, such as applying for loans. If the email mentions a charge on your credit card for an IQIdentity subscription, contact your credit card company immediately to block the charge and then contact IdentityIQ to cancel your subscription and receive a refund.
IdentityIQ Is Legit, But Is It Worth It?
With its reasonable prices and satisfactory service, IdentityIQ could be a good option for people without special needs. However, if you’re a business owner or social media influencer, this service might not be suitable, as it doesn’t offer social media or investment account monitoring.
Also, remember to consider the aforementioned drawbacks before subscribing. If IdentityIQ does not offer the service you need, consider exploring other reliable identity and credit protection options, such as Aura, LifeLock, and IdentityForce, among others.
