Vonage is a leading VoIP service provider that offers solutions for businesses of all sizes. Its most affordable plan starts at $19.99 per user, although it offers volume discounts, and all plans are highly scalable. Vonage stands out for its attractive mobile interface, excellent functionality, and integrations with third-party CRMs and other platforms. Live support is somewhat limited, but the self-help resources are excellent.

Vonage at a Glance

Features

IVR, third-party integrations, sentiment analysis, spam, bot, and fraud prevention, and programmable solutions

Uptime

99.999%

Integrations

26 port integrations

Support

Monday through Saturday phone support, live chat, and email Email

Analytical Tools

Various advanced analytics tools

Vonage Pros & Cons

PROS

• High scalability
• Attractive mobile apps
• Excellent CRM integrations

CONS

• No trial or free version
• Limited live support
  

  Features Available with Vonage Business VoIP

  Vonage lacks some minor features in its lower-priced plans, but offers many with its Premium and Advanced subscriptions.

Vonage Meetings

All of Vonage’s VoIP plans include the Meetings video conferencing app. It’s a great tool for efficient team meetings. You can send invitations as needed, and it has tools for screen sharing and meeting recording.

Integrated Admin Tools

It also has an advanced management portal, which is especially useful for large businesses. It allows you to manage all aspects of your phone system from a central hub, simplifying common operations. In addition, its management portal allows you to control access permissions and display your account activity in real time.

Business Inbox

Vonage Business Inbox is a standalone add-on that costs $9.99 per month, but it’s worth considering. It lets you collect SMS, MMS, and Facebook Messenger conversations into a single inbox so you can manage and respond to them efficiently.

Voicemail to Email

Voicemail to Email Email. The MP3 recording will also be sent as an attachment, allowing you to listen to it or save it on demand.

Call Recording

Vonage offers excellent call recording options. You can set the app to record all calls or use on-demand call recording to save the most important ones. You can also record incoming and outgoing business calls based on specific rules you set.

Vonage Security and Reliability

Vonage claims to have implemented various security measures to protect its customers’ data. Without specifying the exact standards used, it shows compliance and certification with a number of organizations, including HITRUST, ISO 27001, PCI-DSS, and SOC. It also complies with GDPR regulations.

Vonage Integrations

Vonage offers 20 integrations with various business and CRM applications. Business applications such as Microsoft Teams and Surfly are available on all plans. However, to access CRM integrations, you will need to upgrade to one of two premium plans, which include Bullhorn, G-Suite, Hubspot, Office 365, Salesforce, Sugar CRM, ZenDesk, Zoho, and more.

Some of Vonage’s integrations are free, but most require an additional monthly fee. Connecting your applications to Vonage is a simple process and does not require specialized technical knowledge. Additionally, many of the integrations can be customized.

Vonage App

Vonage has a highly functional mobile app for iOS and Android devices. It offers text, voice, and video calling, as well as team messaging, call forwarding, and other tools. You can also sync accounts across multiple devices.

Vonage Customer Support

Vonage offers 20 integrations with various business and CRM applications. Business apps like Microsoft Teams and Surfly are available on all plans. However, to access CRM integrations, you’ll need to upgrade to one of two premium plans, which include Bullhorn, G-Suite, Hubspot, Office 365, Salesforce, Sugar CRM, ZenDesk, Zoho, and more.

Some of Vonage’s integrations are free, but most require an additional monthly fee. Connecting your apps to Vonage is a simple process and doesn’t require any specialized technical knowledge. Additionally, many integrations can be customized.

Vonage App
Vonage has a highly functional mobile app for iOS and Android devices.

Pricing & Special Offers

Vonage offers three Unified Communications plans, with prices ranging from $19.99 per month to $39.99 per user. The price per user decreases as you add more users, and all plans with more than 100 users have special pricing. The most The affordable mobile plan starts at $19.99 per month per user and includes unlimited texting and calling, plus access to the Vonage App Center. The Premium plan (starting at $29.99 per month) includes CRM integrations and a multi-level auto attendant, while the Advanced plan (starting at $39.99 per month) includes call recording and visual voicemail.

You can purchase landline phones and other products through the Vonage website. Several additional features are available at checkout, such as toll-free numbers ($49.99 per month), voicemail transcription ($4.99 per month), and a call queuing tool ($14.99 per month). You can also purchase premium support services if needed.

Vonage vs RingCentral

RingCentral is another leading VoIP service provider and, like Vonage, offers options for businesses of all sizes. RingCentral is a bit more expensive, but it has hundreds of integrations compared to Vonage’s 20, and its 24/7 support is excellent. RingCentral is also very transparent about its security practices, which are among the best we’ve seen.

Vonage vs Ooma Office

Ooma Office is a bit more expensive than Vonage, but it offers much more advanced features. First, it supports analog phones (with additional hardware) and has an excellent IVR system. Ooma Office also offers a 30-day free trial, which Vonage does not.

Vonage vs Grasshopper

Grasshopper is a very affordable VoIP service provider, ideal for small and medium-sized businesses. It offers a convenient free trial and an easy-to-use mobile app, but some features are somewhat limited. For example, Grasshopper doesn’t offer integrations or video conferencing, two areas where Vonage excels.

Bottom line

Vonage is a highly rated VoIP service provider, and it’s easy to see why. It’s relatively affordable compared to its competitors, offers several useful features, and includes an easy-to-use interface and mobile app. While some aspects of live support are somewhat limited, it does have a comprehensive help center with helpful guides, tutorials, FAQs, and other resources.

Some of Vonage’s features include a business inbox, the Vonage Meetings video conferencing tool, and voicemail to email. While not all the details of its security practices are listed on its website, Vonage is certified by several major organizations and is GDPR compliant.

The downside is that There is no free trial or way to test the platform without a paid subscription. However, if you are looking for a scalable VoIP solution or a good phone company, Vonage is definitely worth considering.