TouchBistro is a fast, reliable, and easy-to-use multi-functional POS system designed specifically for restaurants. Packed with all the essential features to streamline operations and increase profit margins, it transforms the way restaurateurs run their businesses. TouchBistro operates over 29,000 restaurants in over 100 countries and is an award-winning retail company that has been named “Best Retail Company for Restaurants” four years in a row.
Pros
- A full-featured iPad POS with payment processing
- Includes custom analytics and reporting
- Easy to use and intuitive system that makes it easy to train staff
Cons
- Fewer partner integrations compared to other POS systems
- Less cloud technology compared to other POS systems
Here’s Why Successful Businesses Choose TouchBistro
“I’ve been in the restaurant industry since the invention of the POS, and this is the best product I’ve ever worked with.”
– John White, Parsons Street
“Our sales have increased by approximately 25% since implementing TouchBistro. Our inventory management has improved significantly, with 20% fewer cuts and missing items. We also make fewer errors. It’s faster and easier to track, which allows us to significantly improve the customer experience,” they added.
our sales and our cost and profit tracking.”
– Leta Malcolm, The Duke Live
“It’s easy to set up and use. It’s up and running in a flash. The reports are excellent and very useful for making menu changes and pricing decisions. The cloud portal allows me to view the information from anywhere.”
– Barry Waiters, Cote de Boeuf
What’s on Offer
TouchBistro is a POS system designed exclusively for restaurants and the hospitality industry. It has special features that adapt to all types of restaurants, including full-service restaurants, fine dining restaurants, fast food restaurants, cafes and bistros, as well as food trucks, stadiums and food chains. For example, you can split the bill at the table in cafes and casual restaurants or display menus in upscale restaurants. You can even send orders directly to the kitchen while you wait for your table. Everything you need for a paperless customer experience can be done on the screen, including on-screen checkout and email receipts. Inventory capabilities are extensive, including the ability to manage your discounts, inventory levels, and expenses with just a tap.
Additional tools for a seamless restaurant experience include creating your own screen layouts and custom receipts for kitchen and customer receipts. You can also set up global and local printers to print orders and receipts remotely from your iPad via Wi-Fi or Bluetooth.
TouchBistro includes a long list of features, including:
- Recipe tracking by menu item
- Meal costing by ingredient
- Automatic inventory level notifications to employees
- Stock level reports for all menu items to place purchase orders
- Various and detailed inventory reports for menu items and ingredients. Customizable inventory alerts and menu options.
- Manage unlimited ingredients, units of measure, and wholesale and retail prices.
- Instantly mark any menu item as out of stock and disable it for all servers in real time.
- Simple inventory reporting to identify non-residential or low inventory.
TouchBistro Reservations
A complete customer and reservation management platform that helps you personalize every customer’s experience by simply and seamlessly managing operations.
- Never miss a table.
- Offer every customer a personalized experience.
- Apply analytics to optimize your results.
More Reasons to Choose TouchBistro
TouchBistro doesn’t offer a wide range of third-party app integrations, but the ones that do offer a strong focus on the entire POS suite. These include:
7 Shifts
Quick Checkout
Xero:
pronto
Avero
ItsaCheckmate:
Wisk.ai:
marketman
Because of this hardware requirement, TouchBistro takes a slightly different approach to setup, including custom hardware packages tailored to your business. Of course, you don’t have to buy their packages. If you already have an Apple device, you can use it or buy your own.
TouchBistro recently launched three new products: TouchBistro Online Ordering Integration, TouchBistro Digital Menu Board, and TouchBistro Loyalty, all designed to provide a great customer service experience.
Who Uses TouchBistro
TouchBistro primarily caters to food service businesses and is an expert in its field. With unique features like table booking, à la carte reporting, visual menus, layout design, color-coded menus, and more, TouchBistro is the perfect choice for any type of food establishment, including full-service, fine-dining, and family restaurants, multi-occupancy establishments, quick service, fast food outlets, cafes and bistros, bars and clubs, breweries, and food trucks.
Ease of Use
TouchBistro offers powerful analytics and reporting tools to help you manage your business. View your daily sales reports at a glance and monitor sales and staff from your own private cloud. For a restaurant operation, a user-friendly interface is essential for fast table turnover. The TouchBistro iPad interface is just that: a well-designed, easy-to-navigate menu system with an attractive, fresh color palette. The simplicity of the design, combined with the visual elements of the menu, makes it easy to navigate, so it can function as both a digital menu and a point-of-sale (POS) system. Customer reviews show that TouchBistro offers a lot of customization options, but it’s easy to use and quick to learn. The 30-day free trial is a great way to determine if TouchBistro is right for your business.
The only downside to such a customizable menu is that it has to be customized and set up manually. It’s not difficult, but it’s time-consuming. Other cloud-based point-of-sale (POS) systems allow you to upload a file with menu items and products, as well as photos. This can be laborious at first, but fortunately, it’s not something you’ll have to do more than once.
Hybrid Reliability
The advantage of a hybrid POS solution is that it works both online and offline, with the convenience and reliability of the cloud, knowing that you are not tied to an internet connection.
What’s Unique About TouchBistro?
TouchBistro knows that it takes hard work and dedication to succeed in the restaurant industry. They understand this and are ready to help you. TouchBistro has helped thousands of restaurant owners around the world better manage their businesses and simplify restaurant management.
TouchBistro offers software, hardware, payment processing, training, installation, technical support and much more. TouchBistro is the ultimate point of sale and payment solution for restaurants of all sizes and types.
Design is a barrier for many business owners, as customer reviews show that most people praise the platform’s attractiveness and simplicity. It is intuitive, modern and easy to use. You’ll find that even the least tech-savvy employees will be able to navigate the menus without much difficulty. Customers really appreciate TouchBistro’s accessibility. This platform is quite affordable in the point-of-sale space, despite the need to purchase hardware. Small businesses with a single terminal benefit the most, as they don’t necessarily need any kind of server to communicate between multiple stations or tablets.
TouchBistro excels at everything it does: customer experience management and 24/7 business operations. The main complaint is the lack of cloud functionality. Maintaining a local server can be a headache, especially if you’re not tech-savvy.
Customer Support
TouchBistro’s customer service is among the best in the industry and has won a Silver Stevie Award for Customer Service in 2015 and 2016.
TouchBistro offers an incredible amount of resources on its website. These include installation guides, step-by-step tutorials, and videos. It also includes articles on everything you need to use a POS, including reports, analytics, and hardware. Its user guides are categorized for administrators, managers, and staff, making it easy to find what you’re looking for and to train other users.
To contact us, you can contact support directly via email or use a dedicated phone number. In addition to the available resources, TouchBistro offers 24/7 customer support regardless of your subscription level (Standard or Professional subscribers). This service is available through various channels, such as phone or email. You can also contact the company via social media for general help and feedback on any questions you may have.
Pricing (Software and Hardware)
Price transparency is always attractive when it comes to business services, and TouchBistro offers four different pricing plans on its website.
- It offers a single license for $69 per month ($109/month including hardware).
- Double Deal 2 for $129/month ($229/month including hardware).
- Team offers coverage for 3 to 5 licenses and costs $249/month ($389/month including hardware). and.
- Unlimited, designed for larger businesses, offers as many licenses as you want for $399/month ($579/month including hardware).
A 30-day free trial is also available.
For payment processing, TouchBistroPayments, offered by Chase, is available to U.S. customers and offers transparent pricing. With its payment platform, you get your point-of-sale software, hardware, and integrated payments from the same provider, which means faster, easier, and more secure payments.
TouchBistro is also compatible with major payment gateways (see below) and is EMV-compliant, meaning it accepts chip cards.
There are a variety of gateway options for payment processing, and you can choose the one that best suits your business. It’s important to note how the TouchBistro system works. You don’t need a wireless internet connection to use or operate the POS system. However, you do need a wireless connection to connect to your gateway and process payments. If you lose your internet connection and can’t reconnect or set up a temporary hotspot, you won’t be able to process your customers’ credit cards.
Contract Terms
TouchBistro offers monthly payments, so you don’t have to worry about getting locked into a long-term contract. Some payment processors they work with may have their own terms and conditions, so make sure you choose carefully to avoid additional payment processing fees.
Bottom Line
TouchBistro is an excellent POS and payment solution for restaurants of all sizes and types. It’s beautifully designed, easy to learn, and offers excellent customer-centric products (such as online ordering, loyalty programs, kiosks, digital menus, and consumer displays) as well as excellent back-end functionality (such as reporting and analytics, accounting, staff management, cooking demonstrations, and more), as well as an award-winning support team based in North America. TouchBistro is constantly improving with new features, products, and integrations to enhance its core point-of-sale product.
