Nextiva Review

We tested Nextiva to see what it’s all about and analyzed its value, features, and usability in this review.

Nextiva is a reliable VoIP solution that performed well in our extensive research. This multi-channel platform is designed to support teams that need to reach their customers across a wide range of channels, from SMS to social media. The platform goes beyond third-party integrations with a huge library of compatible software and hardware options.

The downside, however, is the price. With a starting price already above the industry standard of $15 per month, and most features limited to higher-end plans, Nextiva is bound to cost more than your average VoIP solution. It also lacks enterprise-grade learning capabilities, so you may struggle to scale the platform.

However, Nextiva is a great option in terms of calling capabilities, customer service options, and integrations, so it all depends on what you’re willing to give up. In this review, you’ll learn about all of Nextiva’s features and pricing so you can decide for yourself. Also, check out our free VoIP comparison tool to find the VoIP provider that best suits your company’s specific needs.

Nextiva At a Glance

If you don’t have time to read our full Nextiva review, check out our fact sheet below. It details Nextiva’s key features and the areas of evaluation they fall into. But first, here’s a quick overview of how the business phone system works.

• Price: The starting price of $20 per month is already high, but the Core plan includes most of the valuable features and costs $30 per month, so it’s a bit pricey.
• Call Management. Nextiva excels in this area, offering tools like call groups, call sharing, and voice transcription across all plans.
• Integrations: Nextiva offers basic features like Outlook and Gmail for free, but CRM integrations and support for platforms like HubSpot and Salesforce come at an additional cost.
• Communication channels: One of Nextiva’s biggest advantages is that the platform allows users to communicate via SMS, video conferencing, and team messaging across all paid plans.
• Security: Nextiva is a highly secure VoIP solution with built-in features like multi-factor authentication, password policies, and admin permissions.
• Support: Nextiva’s support team is available 24/7 via phone, chat, and email, but onboarding support is an additional fee.
• Training: Nextiva does not offer call monitoring or whisper call transfer features on any of its paid plans, and call recording and analytics are an additional fee on the Core plan.

Nextiva Pricing and Plans Explained

Nextiva offers four different pricing plans, although only the three most expensive options provide a VoIP solution for your business. Below is a comparison of the prices of these plans:

• Digital: $20 per user per month
• Core: $30 per user per month
• Engage: $40 per user per month
• Power Suite: $60 per user per month

Considering that the VoIP solution is only available on the Core, Engage, and Power Suite plans, it’s worth noting that Nextiva is quite expensive compared to the rest of the VoIP industry. One of the best VoIP solutions in our research, Google Voice, starts at just $10 per month per user, while other solutions like Dialpad cost just $15 per month per user.

See a more detailed analysis of this Nextiva pricing comparison, looking at everything from price to features.

Compare VoIP providers and prices that fit your specific business needs with our free comparison tool. Compare VoIP quotes.

Nextiva Enterprise plans

Nextiva also offers three plans for large enterprises. Here’s more information about what each of the three Nextiva Enterprise plans includes:

• Enterprise Essential ($129 per user per month). This plan includes a wide range of inbound communications capabilities, plus list and campaign management, process automation, dynamic scripting, and more.
• Enterprise Professional ($159 per user per month). This plan includes everything in the Essentials plan, plus secure payment agent support (PCI), remote access to the telephony edge server, single screen recording, and more.
• Enterprise Premium ($199 per user per month). With this plan, you can manage your workforce, access advanced customer experience (CX) analytics, use workflows optimized for interaction routing, and perform multi-screen recording. CREATE AN ACCOUNT

Nextiva Review: Key Features

In this section, we’ll dive deep into Nextiva’s key features and explore its usefulness as a VoIP product for businesses. Before that, here’s a quick overview of Nextiva’s most important features.

• Unlimited national calling to the US, Canada, and Puerto Rico
• Can be configured with toll-free and localized numbers
• Mobile app available on the iPhone App Store and Google Play Store
• Availability for proprietary and third-party devices (desk phones)
• Conferencing available on Professional and Business plans
  Now, we’ll take a closer look at some of these special features.

Call management

Nextiva is one of the most powerful VoIP solutions in terms of call features, offering a wide range of options on all paid plans, including voicemail transcription, call groups, call forwarding, and call forwarding. Better yet, the more expensive plans include toll-free localized numbers and call queuing.

And most importantly, these call management features are easy to use, as you can see in the contact database screenshot below. The interface is simple and color-coded, making it easy to navigate without being overwhelmed by text.

Nextiva’s contact dashboard makes it easy to keep track of your customers and their information. Source: Nextiva Demo

Communication channels

Nextiva is positioned as a multi-channel tool for customer service teams, as well as a VoIP solution, making it an extremely useful communication channel solution. You can connect with customers and team members via voice, messaging, and SMS.

It’s worth noting that Nextiva also integrates with social media platforms like Facebook and Instagram, so you can connect with your customers on those platforms as well. This does add to the price, especially if you’re looking for a VoIP-only solution, so make sure you really need it before you settle.

Nextiva Communication Channels. Source: Nextiva Demo
Nextiva offers multi-channel communication tools that can help you connect with customers on almost any platform. Source: Nextiva Demo

Integrations

Third-party integrations can make a VoIP platform much more functional, allowing you to connect to email systems, calendars, CRM software, help desk software, and more. This simplifies the setup process and reduces duplication of work, and Nextiva offers a rich set of excellent tools. Nextiva’s app library offers 20 different integrations compatible with the platform, including Microsoft Outlook, Google Workspace, Salesforce, Zoho, HubSpot, and Zendesk.

Furthermore, Nextiva supports a wide range of hardware solutions and VoIP phones, so you can connect it to your existing system. Nextiva integrates with desk phones from Cisco, Panasonic, Poly, Vtech, and Yealink, as well as its own desk phones.

Nextiva Integrations
Nextiva offers a huge library of third-party integrations to turn the platform into a comprehensive communication center. Source: Nextiva

How Does Nextiva Compare to Other Providers?

Nextiva is a solid option for many businesses, especially those in customer service that need to reach customers across multiple platforms. However, the price is a bit intimidating, and the lack of training features may be a barrier for some companies. What other options are there? RingCentral was our top pick for mid-sized businesses, offering a wide range of call management features, communication channels, and third-party integrations to significantly optimize their business communication needs. For small businesses, Zoom Phone was our top pick, offering an affordable solution at just $10 per user per month without skimping on important call management features like voicemail filtering and call queuing.

Below, we’ve outlined some of the VoIP solutions included in our comprehensive analysis so you can see what options will be on the market in 2025.

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We take our hands-on testing and unbiased analysis very seriously, so you can be sure that we provide you with the most accurate and useful recommendations.

After an initial study to identify the most suitable, popular, and proven business telephony platforms on the market, we selected the top 10 VoIP systems and delved into their plans to better understand their features and functionality.

Based on years of market research, product testing, and user needs analysis, we developed a VoIP system research methodology that evaluates each product in eight main categories, which are further divided into 44 subcategories. Within this framework, we cover everything from internal communication tools and security options to specialized training opportunities, ensuring that we can accurately assess the value of each product based on its price and suitability for different types of businesses.

Our main research categories for VoIP phone systems are:

• Call Management Features: The availability and quality of call management features, including basic features such as call forwarding and voicemail, as well as more advanced features such as automated attendants and interactive voice response (IVR).
• Communication Channels: Features designed to facilitate communication, including integrations with websites and social networks.
• Learning Features: The availability and quality of features designed for engagement and learning, such as call intrusion, call whispering, and performance dashboards.
• Customer Support: The support and resources offered to customers by the VoIP service provider, including online resources, knowledge bases, and access to customer service representatives and artificial intelligence chatbots.
• Security Options: The measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.
• Pricing Factors: The pricing structure associated with a VoIP service, including factors such as monthly subscription fees, national and international calling rates, installation fees, equipment costs, and additional costs such as additional features or services. Not all test sections are weighted equally when calculating a product’s final score, as we know that some aspects are more important to our readers than others that are simply “nice to have.” After hundreds of hours, our process is complete, and the results will ensure that you find the best solution for your needs.