IdentityIQ offers identity theft and credit protection services. It monitors online databases (including the dark web) to detect leaks of its customers’ personal information, such as social security numbers (SSNs), driver’s licenses, bank account details, and more. If a leak is detected, it notifies users.
Pros
- Unlimited credit monitoring from 3 agencies
- Member and third-party offers
- 4 flexible plans to choose from
Cons
- Lack of features beyond credit monitoring
- A bit expensive for what it offers
- No mobile app (although the website is mobile-friendly)
The company partners with Bitdefender Total Security to provide premium antivirus and VPN protection for up to 10 devices. It also offers US-based customer service to answer your queries and help you with any issues. Overall, the company offers decent service. For more information on pricing, see their official pricing page.
Is IdentityIQ a Scam?
IdentityIQ is a legitimate company, not a scam. Founded in 2009, it has been providing identity theft protection and credit monitoring services to its customers for 15 years. Money.com ranks it as one of the best identity theft protection services. With its long history in the industry, we can confidently say that IdentityIQ is trustworthy.
But how good are its services? IdentityIQ has a respectable 4.1-star rating on Trustpilot, which indicates customer satisfaction. However, it’s worth noting that, like any company, it also has its share of unhappy customers.
After reviewing their reviews, here are some common complaints:
- IdentityIQ’s customer service is subpar, with long wait times and frequent disconnections that delay getting help.
- Subscription renewals can be a surprise, especially after trying out the trial versions, so cancel early to avoid charges.
- Canceling a trial or subscription with IdentityIQ is complicated and can only be done over the phone. However, the company notes that members can cancel their subscriptions through the website.
- Some customers have complained about IdentityIQ’s third-party partners. Therefore, only subscribe through the official website.
- Constant notifications from IdentityIQ can be annoying. If you want to avoid them, turn off notifications on your iPhone or Android device.
Additionally, IdentityIQ offers a US-based customer support team that can be reached at 877-875-4347.
Received a Welcome Email From Identity IQ?
If you received a welcome email from IdentityIQ even though you were not registered on the platform, it is likely that your identity has been compromised and someone has used your information to register. In such a situation, contact the company’s customer support and request that your account be closed to prevent future abuse.
If you do not act immediately, fraudsters may access your company’s credit reports using your name and possibly engage in illegal activities, such as applying for loans. If the email states that your credit card was charged for an IQIdentity subscription, contact your credit card company immediately to place a hold on the payment, then contact IdentityIQ to cancel your subscription and get a refund.
IdentityIQ Is Legit, But Is It Worth It?
With its affordable pricing and adequate services, IdentityIQ can be a good option for people without specific needs. However, if you are a business owner or a social media influencer, this service may not be suitable, as it does not monitor social media or investment accounts.
Also, remember to consider the disadvantages mentioned before using their services. If IdentityIQ does not offer the service you need, consider other reputable identity and credit protection options such as Aura, LifeLock, IdentityForce, etc.
